Support Agent (Spanish Agent)

We are seeking a customer-oriented and bilingual Spanish-Speaking Support Agent to join our support team in.

The ideal candidate will be responsible for delivering exceptional customer service to our Spanish-speaking clients via phone, email, and chat. This role requires strong communication skills, problem-solving abilities, and a deep commitment to customer satisfaction in a fast-paced forex environment.

Responsibilities:

• Provide high-quality support to Spanish-speaking clients via phone, email, and chat on forex trading, accounts, and transactions.

• Resolve inquiries and issues promptly, ensuring a smooth trading experience.

• Troubleshoot account, transaction, platform, and execution issues.

• Record all customer interactions accurately in the CRM system.

• Liaise with internal teams to escalate and resolve complex issues efficiently.

• Assist with product info, platform usage, account management, deposits, and withdrawals.

• Follow internal policies and industry regulations to ensure compliance.

• Identify ways to improve customer satisfaction and share feedback with management.

• Meet performance KPIs (response time, resolution rate, satisfaction scores).

Requirements:

• Fluency in Spanish and English (written & spoken).

• Experience in customer support, ideally in forex or financial services.

• Strong communication skills; ability to explain forex concepts clearly.

• Critical thinking and problem-solving, especially with financial matters.

• Ability to handle multiple queries in a fast-paced environment.

• Familiarity with support tools, CRM systems, and communication platforms.

• Patience, empathy, and a customer-centric approach.

• Flexibility to work shifts, weekends, and holidays if needed.

Additional Qualifications:

• Background in forex, trading platforms, or financial markets.

• Additional languages are a plus.

• Understanding of forex operations, market orders, and trading strategies.

• Experience in SaaS or tech support within financial services.

Benefits:

• Competitive salary based on experience and skills.

• Exclusive discount card for various services/products.

• Health & wellness allowance post-probation (gym or insurance).

• 21 days paid annual leave + 2 extra hours/month (total 3 additional days/year).

• Free tea, coffee, snacks, and fruits daily.

• Complimentary breakfast & lunch every two weeks.

• Team-building events and seasonal corporate activities.

• Friendly, creative, and supportive work culture.

• Career development and internal growth opportunities.

• Referral bonus for successful candidate referrals.

• Full training provided for the successful candidate.