Receptionist

On behalf of our client, we are seeking a professional and motivated Receptionist to join their team. This is an excellent opportunity for individuals with a passion for customer service and strong organizational skills to contribute to a dynamic and welcoming environment.

Duties and Responsibilities:

• Interact in a courteous and professional manner with all guests and work colleagues, attending to their needs and requests in accordance with standard operating procedures.

• Ensure correct customer database entry and routine follow-up for all relevant berthing enquiries.

• Follow and implement yacht check-in/check-out procedures in an efficient and professional manner.

• Answer phone calls promptly, clearly and professionally conveying always a smile and use the appropriate phrase as per standards.

• Communicate with guests and ask questions about the quality of their stay whilst listening to their responses and identifying what remedial action may be taken in cases of complaint-handling.

• Ensure all duty-shift checklists are continuously followed and accurate information is given to work colleagues.

• Process berthing applications, issuing berthing licenses and administer berthing records and documentation.

• Maintain the security of information related to customers and personnel.

• Maintain the database via the Management System and all standard documentation.

• Maintain petty-cash accounts and reconcile cash and cheque/credit payments from the operation.

• Implement all general office procedures for the front desk such as filing, photocopying and telephone enquiries in order to maintain a clean and organized working environment.

• Provide guests with refreshments when required, maintain hospitality of guests within the reception area and when attending meetings in the Offices.

• Comply with the regulations regarding dress and expected behavior, reflecting consistently standards whilst offering a personalized service to all internal and external customers.

• Be fully conversant with and be aware of the health and safety, security and fire regulations.

• Carry out all other duties as may reasonably be required from time to time.

Benefits:

• 13th salary

• Provident Fund

• Health Insurance

• 21 days of paid annual leave

• 2–3 years of experience in customer service roles (preferred)

• Proficiency with Microsoft Office & CRM systems

• Excellent communication skills and ability to work effectively in a fast-paced environment

• Languages: Greek & English (advanced written English is essential; Russian or Hebrew considered an advantage)

Working Hours:

• Current: 08:00 – 17:00, 5 days a week (including weekends on rotation)

• Future Schedule: During the Summer Season, shifts will rotate between 07:30 – 20:00 (9-hour shifts). Winter schedule remains 08:00 – 17:00