Operational Lead – Banking Operations

We’re looking for a tech-savvy, compliance-conscious, and hands-on Operational Lead to drive and scale our banking operations in a regulated fintech environment. You will be instrumental in building the infrastructure behind our payment operations, onboarding journeys, and core banking processes. This is a hybrid role that bridges technology, compliance, and cross-border coordination, ensuring smooth internal execution and external scalability.

Key Responsibilities

Payments & Operational Infrastructure

●      Constant optimization end-to-end banking and payments flows, including real-time payment processing, reconciliation, and settlements.
●      Oversee the implementation and improvement of core banking and payment platforms - ensuring they're robust, scalable, and compliant.
●      Build process and tech-enabled solutions to support onboarding, KYB, and payment monitoring.
●      Own the back-office operations: transaction monitoring, payment routing logic, internal dashboards, and reconciliation systems.

Onboarding & Back Office Oversight

●      Oversee onboarding flows for clients and partners — ensuring seamless integration between frontend, back-office, and compliance systems.
●      Identify and fix friction points in onboarding journeys for corporate clients and counterparties.
●      Ensure compliance procedures (ex: 6-eye check) are embedded within onboarding tools and tech flows.

Tech & Systems Ownership

●      Work closely with product and tech teams to define and prioritize ops-tech requirements.
●      Lead the evaluation and onboarding of third-party platforms (e.g., core banking, payment gtw, AML/KYB,C tools).
●      Own the configuration, testing, and optimization of operational systems (API integrations with banks or payment providers).

Regulatory & Compliance Integration

●      Coordinate with Compliance to ensure systems and workflows are aligned with regulatory standards.
●      Support changes in control, safeguarding, and audit requirements from an operational tech perspective.
●      Maintain clear documentation of operational controls and technical processes.

Cross-Border Coordination & Team Structuring

●      Act as an operational bridge between the UK and CY entities — ensuring consistency in processes, systems, and team collaboration together with UK GM.
●      Assist in building and scaling internal operational support structures across jurisdictions.
●      Support knowledge transfer, continuity, and training across ops and tech teams.

Liquidity & Treasury Oversight (Operational View)

●      Maintain an operational overview of liquidity flows across banking partners and accounts.
●      Ensure visibility of available funds, settlement cycles, and partner SLAs across systems.
●      Collaborate with the CFO and treasury team to align operations with funding and liquidity planning.

Audit, Risk & Controls

●      Own operational preparation and coordination of internal and external audits (e.g., financial and regulatory audits).
●      Maintain traceable processes and system logs to meet audit and compliance requirements.
●      Implement operational KPIs and exception reporting for audit readiness and internal oversight.

External Partner Management

●      Open and manage technical and operational relationships with banking and payment partners.
●      Ensure operational readiness for go-lives, migrations, and new partner integrations.

Requirements

●      8+ years of experience in fintech, banking operations, or payment infrastructure roles.
●      Deep understanding of payment flows, banking integrations, and fintech system architecture.
●      Experience with onboarding platforms, transaction monitoring systems, and back-office automation.
●      Familiarity with regulatory requirements for PIs/EMIs and their tech implementation.
●      Good collaboration skills — able to work with tech, compliance, and business teams.
●      Proven experience managing operational change and introducing scalable technical solutions.