Junior IT Support

We are on the lookout for a dedicated a Junior IT Support Engineer to join our IT department and contribute to our ever-expanding organization. As a key member of our team, you will have the opportunity to make a significant impact and support our ongoing IT operations and initiatives. Reporting to our CIO, you will work collaboratively to ensure our technology infrastructure is efficient and effective.

Key Responsibilities / Duties

• Providing 1st and 2nd level IT support for all employees in the office

• Handling, diagnosing and troubleshooting IT issues that arise in the day-to-day operations within specified SLA's

• In-house systems administration for laptops, desktops, printers and other peripheral devices

• Organizing, maintaining and upkeeping of IT offices and storage rooms

• Effectively contributing to documentation, KB, manuals and support knowledge sharing, within the IT team

• Providing periodic status reports and updates of ongoing tasks

Work Experience / Knowledge

• 6 months to 1 year of experience in a similar position

• Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive etc.) and other office applications/collaboration tools

• Experience with various operating systems (Mac, Microsoft Windows 10 and above, Microsoft Windows Server 2019 and above)

• Experience with Microsoft based infrastructure, Domain Controllers, Active Directory, GPOs

• Good understanding of OSI or TCP/IP model, roles of network devices and LAN/WAN

• Experience with scripting and automations in PowerShell and Bash (advantage)

Skills / Other Personal Attributes Required

• Good interpersonal and communication skills, both written and verbal

• Ability to grasp technical concepts quickly

• A proactive approach to problem-solving with a keen attention to detail

• Ability to work in a team environment and manage multiple tasks.

• Willingness to learn and adapt to new technologies and challenges.

• Able to work under pressure, in a fast-paced environment and handle emergency situations effectively.

Education

• BSc degree in Information Technology, Computer Science, or equivalent experience.

• Any IT-related certifications will be considered an advantage, but not mandatory.

Benefits

• Competitive Remuneration Package

• Exclusive Discount Card

• Health and Wellness Benefits:

• 21 days annual leave

• Office Perks

• Meals Provided:

• Team Building and Events

• Positive Work Atmosphere

• Career Growth Opportunities

• Supportive Professional Environment

• Professional Development

• Anniversary Bonus

• Referral Bonus

• Birthday Gift