IT Support Specialist

We seek to recruit IT Support Specialists on behalf of our clients a Forex company based in Nicosia.

Responsibilities

• Providing 1^st and 2^nd level IT on-site and remote support to employees in several countries.
• Supporting Windows systems and services: Desktops, Printers and Servers.
• Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
• Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.
• Diagnosing and resolving ongoing hardware/software issues.
• Carrying out periodic updates of the operating systems or applicable software.
• Effectively participating in local and global projects.
• Having responsibility for the maintenance and update of hardware inventories and software licenses.
• Managing local IT procurement.
• Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
• Maintaining users’ management in the company’s CRM system.
• Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
• Providing regular reports such as change requests, incident reports, etc.
• Maintaining a positive and helpful attitude for any incoming support requests.
• Undertaking any other related tasks assigned by management.

Required

• Bachelor’s degree in Computer Science or other related field.
• Excellent knowledge of the Greek and English languages, both verbal and written.
• 1-3 years of experience in a similar role.
• Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
• Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
• Knowledge of Office 365/Sharepoint//Azure AD/MDM is advantage.
• Good understanding of TCP/IP, roles of network appliances and services.
• Knowledge of VoIP Telephone system – Asterisk.
• Experience in writing technical documentation.
• Ability to understand and resolve network and performance related problems.
• Experience with Scripts & automation is advantage – PowerShell.
• Strong analytical and troubleshooting skills.
• Ability to work under pressure and meet tight deadlines.
• Self-motivated with an ability to work autonomously.
• Self and quick learner.
• Team player.

Main Benefits

• Competitive salary depending on skills and experience.
• Discretionary annual bonus.
• Hybrid working model.
• Group Medical Scheme.
• Provident Plan Scheme.
• Training opportunities.
• Friendly working environment.