HR Operations Head (Client-Facing)

A fast-growing professional services firm based in Cyprus, providing integrated HR, operational, and technology-enabled solutions to a diverse client base. The organisation works closely with founders, CEOs, and senior leadership teams to support their people operations and business growth.

Role Overview

The Head of Operations (Client-Facing) will be responsible for overseeing and delivering all operational and client-facing activities across the business.

This is a hands-on leadership role with direct involvement in client accounts, active cases, and service delivery. The role combines operational oversight with day-to-day execution, ensuring that clients receive consistent, high-quality support.

Key Responsibilities

-Client Delivery & Relationship Management

1. Act as a senior operational point of contact for assigned clients.

2. Participate in client meetings and calls to understand requirements, manage expectations, and resolve issues.

3. Oversee the delivery of HR, operational, and system-related services.

4. Handle complex or sensitive client matters and escalations.

-Operational Management

1. Oversee day-to-day operations across multiple client accounts.

2. Ensure work is clearly scoped, assigned, and delivered on time.

3. Monitor delivery quality and review outputs before they are shared with clients.

-Project & Case Management

1. Manage operational projects, audits, and implementation work end-to-end.

2. Coordinate inputs from internal teams and external stakeholders.

3. Identify risks early and take corrective action to keep delivery on track.

-Team Coordination

1. Work closely with internal teams to ensure clarity of roles and responsibilities.

2. Support, guide, and follow up with team members to ensure delivery commitments are met.

3. Reprioritise work and escalate issues when required.

-Process & Continuous Improvement

1. Support the development and improvement of operational processes.

2. Contribute to scalable ways of working as the organisation grows.

3. Ensure systems and tools are used effectively to support service delivery.

Candidate Profile

• 7+ years’ experience in HR operations, consulting, or professional services.

• Strong client-facing background with experience managing multiple accounts.

• Solid understanding of operational delivery in professional or regulated environments.

• Excellent communication skills in English; Greek is a strong advantage.

• Highly organised, detail-oriented, and comfortable working under pressure.

• Experience with HR systems or technology-enabled services is considered an advantage.

What’s Offered

• Senior operational leadership role with significant responsibility.

• Direct exposure to senior leadership and strategic decision-making.

• Competitive remuneration aligned with experience.

• Hybrid working arrangement.