House Manager

We're seeking to recruit a House Manager in Limassol on behalf of our clients in property management industry. 

We are looking for a leader who can manage and motivate the team of professionals and provide excellent service. The ideal candidate must display sound judgment, honesty, trustworthiness, loyalty, and diplomacy. The House Manager will be responsible for fully managing the operations of the building while ensuring a high level of guest satisfaction.

Main duties and responsibilities:

• Oversee the operation of the condominium complex, ensuring it is properly maintained indoors and outdoors, aiming at exceeding the guest’s expectations.
• Coordinate with the Front Desk, Housekeeping, Security & Maintenance to monitor the coordination between them for smooth & efficient operations.
• Coordinate with the restaurant and gym to ensure the smooth operation of the building and provide the best guest experience.
• Maintain an excellent level of commercial awareness and build and maintain relationships with internal and external guests.
• Implement operational policies and procedures to enhance efficiency and service quality.
• Ensure understanding and adherence to all services and operations of the building and guest satisfaction with their accommodation experience.
• Handle guest concerns and complaints with professionalism and a commitment to resolution.
• Supervise and monitor the performance of all the staff in coordination with Department Supervisors.
• Oversee the weekly rotes to ensure adequate cover at all times to ensure the provision of a consistent service.
• Maintain effective communication with all teams, provide updates, address concerns, and foster strong working relationships.
• Manage team’s performance through active leadership and coaching, setting expectations for the performance and working with each team member to achieve KPIs on all assigned duties.
• Identify training needs.
• Monitor owner/tenant leases and notify unit owners and tenants of upcoming expirations.
• Maintain daily logbook documenting all activities of the Building & Maintain all documentation of the Building.
• Monitor all insurance coverage and administer the filing of all claims made on behalf of the owners.
• Manage the operation of the Public Parking located in the basement of the building (including but not limited to, financial reporting, maintenance, agreements, deposit collections etc)
• Monitor the Building Management System (BMS) and take action when required.
• Producing monthly and ad-hoc reports on service usage and service issues to ensure that owners and management receive appropriate information in an accurate and timely manner.
• Manage the budget of the building achieving stand-alone productivity for business.
• Be responsible for all the Health & Safety matters, ensuring working practices are safe and comply with the legislation.

• University Degree in Business Management, Business Administration, Operations Management, Hospitality or related field. MBA will be considered as an advantage.
• At least three years of proven experience in operations management, with a track record of successful leadership; the hotel industry is preferable.
• Excellent command of the English and Greek languages, both written and oral; knowledge of additional languages is a plus.
• Strong analytical, problem-solving and complaint-handling skills.
• Excellent communication, organizational and interpersonal abilities.
• Commitment to delivering exceptional guest experiences and maintaining high standards of service.
• Leadership and team management skills, fostering a positive and collaborative diverse work environment.
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
• A good eye for detail and desire to take responsibility, through to resolution, for issues and concerns generated by customers and guests.
• Ability to prioritize work, work well under pressure, and meet deadlines.
• Excellent computer literacy.

Benefits & Working Hours

• Attractive remuneration package + 13^th salary.
• Yearly bonus based on performance.
• Free Parking.
• Monday to Friday 8am – 5pm or 9am – 6pm with one hour break.
• 21 days of annual leave paid by the company.
• Learning & Development.
• Positive and vibrant working environment.
• Opportunities for growth.