Customer Support and Administrative Assistant

This role involves managing office operations, processing correspondence, and maintaining the filing system. Key tasks include handling calls and mail, managing CRM software with the Sales Manager, and ensuring office supplies are stocked. Additionally, the position requires preparing documents, participating in meetings for minute-taking, and contacting customers about payments.

RESPONSIBILITIES

• To cooperate with the staff with the aim of always the orderly operation of the office
• To process correspondence, internally and externally of the company
• To prepare any other documents, forms, tables, etc. for the needs of the department
• To take care of the maintenance of the office equipment
• To be present at meetings for the minutes of the meetings
• To check the stocks of office equipment and make the corresponding orders, always in consultation with the Accounting Department
• To keep the Company's filing system up-to-date and in an orderly basis of procedures
• Manage CRM/CRS software with incoming customer base in coordination with Sales Manager
• To receive incoming telephone calls and transfer the calls to the appropriate persons or inform the recipients when they are absent
• To receive incoming mail and distribute it to the appropriate persons
• Customer management and distribution to vendors by province through M.M.E.
• Possibility of preparing standard offers (plan preparation where applicable) after filtering data (Using Excel)
• Preparation of EAC applications in consultation with the Back Office and Service and Logistics Officer
• In consultation with the sellers, the Back Office, Service and Logistics Officer and the Accounting Department, to contact the customers by phone for any outstanding payments and payments

• Bachelor's degree in Secretarial Studies or equivalent secondary education qualifications
• Exceptional command of both Greek and English languages.
• Advanced proficiency in Microsoft Office Suite.
• Prior experience in a similar role or call center environment is highly desirable.
• Strong organizational and communication skills, essential for delivering exceptional customer service.
• Demonstrated responsibility, professionalism, and integrity in previous roles

BENEFITS

• Bonus Scheme
• Birthday Leave
• Discount program
• Organization of Green Activities
• 13 salaries
• 21 days off
• Advancement opportunities
• Subsidy for the Issuance of Professional Licenses
• Flexible schedule
• Education for personal and professional improvement (participation in Cambridge Executive Education Programmes, Single Modules Studies of CIM and scholarship for MBA or MSc)