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Customer Support Agent (Spanish and Portuguese)

Hybrid
  • Aglantzia, Cyprus
  • Limassol, Cyprus
+1 more
Operations

Job description

On behalf of our client a Forex company based in Limassol and Nicosia, we are looking for a  Spanish or Portuguese Speaker Customer Support Agent, who will be working in shifts.


Responsibilities

  • Communicating with clients via phone, email, and online chat, ensuring they receive the highest level of service and support.
  • Assisting clients with enquiries on technical, onboarding, and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
  • Providing accurate, valid, and complete information to clients in a timely, efficient, and professional manner.
  • Keeping up to date with knowledge on company products, trading platforms, and terms and conditions of trading.
  • Receiving, handling, and escalating client complaints, as appropriate.
  • Working effectively and professionally with internal teams relating to the examination of client enquiries and providing solutions to clients.
  • Maintaining the CRM system up to date with records of interactions and communication with clients.
  • Providing Management with feedback on prospective and actual client expectations and with suggestions for the further growth of the business.
  • Adhering to the Code of Conduct and the standards set for all client communications.
  • Complying with internal company policies and procedures.
  • Undertaking any other related tasks assigned by management.

Job requirements

  • Bachelor’s degree Finance, Business Administration, or other a related field.
  • Basic or Advanced Certification from the Cyprus Securities & Exchange Commission will be considered an advantage.
  • Experience in a similar role will be considered an advantage.
  • Excellent knowledge of English, both verbal and written.
  • Fluency in reading, writing, and speaking in Spanish and Portuguese.
  • Computer literacy with very good working knowledge of Microsoft Office applications.
  • Ability to work under pressure and meet tight deadlines.
  • Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
  • Ability to work independently.
  • Team player

Benefits

  • Hybrid model
  • Company-sponsored CySec lessons available, with up to two attempts.
  • Bonus after evaluation once a year
  • 21 days paid annual leave/ 8 days paid sick leave
  • Provident fund 
  • Medical Insurance 
  • Flexible working hours
Hybrid
  • Aglantzia, Cyprus
  • Limassol, Cyprus
+1 more
Operations

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