Customer Service Representative

We're seeking for a Customer Service Representative on behalf of our client a Group of companies within the shipping industry. 

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers and suppliers through various channels
• Acknowledging and resolving customer complaints
• Knowing company’s products and services and stay updated with principal’s portfolio
• Follow company’s procedures, ethics, values and culture during performing daily tasks
• Processing orders, through ERP and update customers systems upon requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues and responsible sales representative as necessary.
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

• University degree, or equivalent, with focus on shipping or business administration
• Experience working with customer support
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters at multinational environment.
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Previous experience in similar position will be considered as an advantage