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Client Funding Officer

  • On-site
    • Malaysia , Malaysia
  • Funding

Job description

A fast-growing and award-winning Multi-Asset CFD Broker is seeking to hire a dynamic and detail-oriented Client Funding Officer to join its team. The ideal candidate will be part of a supportive, multicultural environment focused on professionalism, growth, and excellence.

Responsibilities:

  • Assist with client withdrawals based on internal thresholds and company policies.

  • Monitor and process deposit failures, resolving any PSP (Payment Service Provider) errors.

  • Process payments through banking systems and ensure all Payment Gateways function properly.

  • Follow up on client funding requests in line with company procedures.

  • Support the Head of Department in overseeing, checking, and executing client deposits within relevant systems and platforms.

  • Assist in the reconciliation of payment transactions.

  • Support the effective implementation of Know Your Client (KYC) procedures.

  • Help collect information for regulatory reports related to the payments department.

  • Respond to internal and external queries professionally and promptly.

  • Contribute to the continuous improvement of procedures, systems, and internal controls.

  • Maintain clear communication with other departments to achieve team goals.

Requirements:

  • University degree in economics, finance, business, or a related field (preferred but not mandatory).

  • Previous experience in a similar role is essential.

  • Fluency in English, both written and verbal (additional languages are an advantage).

  • Proficiency in Microsoft Office, particularly Excel and Word.

  • Ability to work under pressure and meet tight deadlines.

  • Strong organizational and multitasking skills.

Offer:

  • Competitive remuneration package.

  • Work within a global, fast-growing organization.

  • Supportive and professional multicultural environment.

  • 17 days of annual leave (1st year), 19 days (after 1 year), 21 days (after 2 years).

  • Medical insurance coverage.

  • Performance-based bonuses.

On-site
  • Malaysia , Malaysia
Funding

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