Chief Commercial Officer

The Chief Commercial Officer (CCO) will be responsible for overseeing all commercial activities, including sales, marketing, customer experience, partnerships, and revenue growth, with a strong focus on promoting and expanding Sharia-compliant financial products. The CCO will drive business development, strategic partnerships, and product commercialization to ensure the institution’s market leadership in the non-bank financial services sector while adhering to Islamic finance principles. This executive will lead efforts to maximize revenue streams, enhance customer satisfaction, and build a strong, sustainable brand presence in the competitive financial market of Saudi Arabia.

Commercial Strategy & Leadership

• Develop and execute the overall commercial strategy for the institution, ensuring alignment with the company’s long-term goals and vision, including a specific focus on expanding Sharia-compliant products and services.

• Lead the sales, marketing, and business development teams to achieve revenue targets, market share growth, and the successful promotion of Sharia-compliant offerings.

• Monitor and assess the effectiveness of commercial strategies, adjusting as necessary to maximize results.

Customer Acquisition and Retention

• Oversee the development and implementation of customer acquisition strategies to attract and retain clients.

• Develop and execute customer retention programs focused on delivering superior service and value.

• Lead initiatives to improve the customer experience across all touchpoints, ensuring the institution’s products and services meet the needs of customers.

Product Development & Digital Innovation

• Lead the development and commercialization of new products designed for the digital landscape.

• Work with technology and compliance teams to ensure that all digital products and platforms are designed and marketed in full compliance with applicable regulations.

• Champion innovation in the digital space by leveraging the latest technologies (AI, and mobile tech) to create products that meet the needs of modern consumers.

Marketing & Brand Development

• Direct the institution’s marketing strategy, including digital marketing, traditional advertising, and brand positioning efforts, ensuring alignment with both financial and product offerings.

• Ensure the brand is effectively represented in the marketplace and resonates with target audiences.

• Collaborate with the marketing team to implement integrated campaigns that increase awareness and drive business growth.

Partnership & Strategic Alliance

• Identify and pursue alliances, and partnerships that align with the institution’s goals of expanding products and services.

• Negotiate and manage key strategic partnerships to drive commercial success and enhance the reach of the institution’s finance products.

6. Market Intelligence & Competitive Analysis

• Monitor market trends, competitor activities, and customer feedback to inform strategic decision-making.

• Conduct in-depth analysis of market dynamics and competitor offerings to identify opportunities and threats within the Sharia-compliant financial services sector.

• Leverage data to identify growth opportunities, optimize pricing strategies, and improve product offerings.

Leadership & Cross-functional Collaboration

• Collaborate with the CEO, senior management, and department heads to ensure alignment between commercial strategies and company-wide initiatives.

• Work closely with technology, and operations teams to ensure the successful commercialization and delivery of products and services.

• Foster a culture of collaboration, innovation, and continuous improvement across the commercial and business development functions.

• Saudi National status is required

• 15+ years of experience in senior commercial roles within the financial services sector, ideally within banking, non-bank financial institutions, or fintech.

• Proven track record of successfully driving revenue growth, market share expansion, and customer acquisition, with experience in Sharia-compliant product offerings.

• Strong experience in managing commercial teams, sales, marketing, and customer experience functions, with a focus on Islamic finance solutions.

• In-depth knowledge of the Saudi Arabian financial services market, including regulatory considerations and local business culture.

• Experience collaborating with cross-functional teams in a fast-paced, dynamic environment.

• Analytical and data-driven mindset, with the ability to assess market dynamics and adjust strategies accordingly.

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field (MBA or other advanced degrees are a plus).

• Solid understanding of digital channels, marketing, branding, and customer experience strategies within the financial services industry.